Return & Exchange Policy | AL-AZBAR

Return and Exchange Policy for www.alazbar.com

 

DOMESTIC REFUND

At Al-Azbar, we strive to ensure customer satisfaction by offering high-quality Islamic products. However, if you need to return or exchange an item, please review our policy below:

Return Policy

  1. Eligibility for Returns:

    • Returns are accepted only in the following cases:
      • The product is defective.
      • The wrong product was delivered.
      • There is a size issue with the product.
    • Returns are not accepted if the product is returned solely because the customer does not like it.

  2. Refund Details:

    • If a return is accepted, the refund amount will exclude the delivery charges.
      • For example, if the total order amount was ₹300, and the delivery charge was ₹100, you will receive ₹200 as a refund.
    • The customer must initiate the return request within 24 hours of receiving the order.

  3. Request Process:

    • To request a return, send a WhatsApp message to our team at +91 6395214411 with the following details:
      • A clear image of the product.
      • The reason for the return.

Exchange Policy

  1. Eligibility for Exchanges:

    • Exchanges are accepted for all valid reasons, such as size issues or defects.

  2. Free of Charge:

    • Exchanges are processed free of cost, and no additional charges will be applied.

  3. Request Process:

    • To request an exchange, send a WhatsApp message to our team at +91 6395214411 with:
      • A clear image of the product.
      • The reason for the exchange.

Additional Notes

  • Ensure that all returned or exchanged items are in their original condition with packaging and tags intact.
  • Requests initiated after 24 hours of receiving the order will not be entertained.

For any assistance, please contact us directly via WhatsApp. We are committed to resolving your concerns efficiently.

 

International Refund Policy for AL-AZBAR (www.alazbar.com)

Thank you for shopping with AL-AZBAR. We strive to ensure a seamless shopping experience for our international customers. Please review our International Refund Policy below for details on how we handle refunds for lost shipments.

International Refund Policy

  1. Eligibility for Refunds

    • Refunds are only issued for lost shipments.

    • A shipment is considered "lost" if it has not been delivered within the estimated delivery timeframe provided by the shipping carrier.

  2. Refund Amount

    • Only the product amount will be refunded in case of a lost shipment.

    • Transaction charges (including payment gateway fees, currency conversion fees, or any other third-party charges) will not be refunded.

  3. Refund Processing Time

    • Refunds will be processed within 10 to 15 business days after confirming the shipment as lost.

    • The refund will be credited to the original payment method used during the purchase.

  4. How to Report a Lost Shipment

    • If your shipment has not been delivered within the estimated timeframe, please contact us at:

    • Provide your order number, shipping details, and any other relevant information to help us investigate.

  5. Non-Refundable Items

    • Transaction charges, shipping fees, and customs duties are non-refundable.

    • Refunds are not applicable for damaged or incorrect items. Please refer to our Return Policy for such cases.

  6. Customer Responsibility

    • Ensure that the shipping address provided during checkout is accurate and complete.

    • Track your shipment using the tracking number provided.

  7. Contact Us
    For any questions or concerns regarding refunds, please reach out to us at:

By purchasing from AL-AZBAR, you agree to the terms of this International Refund Policy. We reserve the right to update or modify this policy at any time without prior notice.

Thank you for choosing AL-AZBAR!

AL-AZBAR Team
www.alazbar.com
alazbar0002@gmail.com
+91 6395214411